As the competitive marketplace is heating up, customer loyalty is a core issue for building a leading position within the dynamic Telecom industry. At this conference we will focus on updated loyalty programs that have been successful in retaining customers and increasing their value. Transformation to loyalty driven companies is a current issue and a ”must” for all operators. New loyalty strategies, managing churn, increasing retention activities and effective segmentation are building a trustful atmosphere for your customer base.

We will give you all answers to the relevant hot issues regarding loyalty in the Telecom industry. Decision makers will show their strategies for winning a loyal customer. Over the course of two days, you will explore these main issues in detailed case studies, interactive panel discussions and networking with High level CRM and Loyalty professionals.