Support Engineer - Level 3
On behalf of a global vendor based in the Northern beaches we are looking for a “Level 3 Support Engineer” who will be responsible for providing specialist advice, support and diagnostics to internal and external customers and partners and to monitor performance of installed products via analysis.

Key Main Responsibilities:
1. Provide specialist(third level)advice and diagnostics to resolve
complex technical and field service related problems &specifically provide high quality product support.
2. Liaise with and escalate for all incidents/problems that cannot be resolved using local resources & skills.
3. Collect Technical information on new & existing products to enable technical product training.
4.Maintain high level of current knowledge and skill on technical information, specialized tools and diagnostics. Conduct local testing prior to launch.
5. Analyse service call, reporting and customer feedback to identify recurring or systematic problems. Recommend & implement corrective measures.

Knowledge
Detailed knowledge of laser & ink jet printer & related computer hardware technologies
Excellent knowledge of processes for servicing of hardware
Strong understanding of printer product applications in business
ITIL fundamentals, such as Incident & Problem Management
Skills
Strong diagnostic/logical fault identification rectification skills
Mechanical aptitude for printer repair
Strong Data analysis skills
Strong Problem Mgt skills
Outstanding customer service attitude


Experience Significant experience in office equipment hardware repairs in a similar role preferred with a current working knowledge of common
software application

Qualifications
Tertiary/college qualifications in Information Technology or Engineering preferred.

Negotiable Salary $$

Kaya Lee
A.S.K Solutions
02 9492 0068