Telecoms industry self-regulatory body, the Australian Communications Industry Forum (ACIF), has released for public comment a technical standard regulating mobile telephone noise levels and an industry code regarding the transfer of phone services.

The draft technical standard sets a maximum level on sounds being emitted from mobile phone earpieces during voice calls. The technical standard is being revised to significantly reduce the risks of damaging users hearing from excessive mobile phone noise levels and is based on the already established standard imposed on landlines.

A separate issue is addressed under the draft Customer Transfer Industry Code, which stipulates that transfers of all phone services from one carrier to another must be authorised and verified before the transaction is finalised. This code is being revised to protect customers from being susceptible to unauthorised phone representatives inviting them to transfer their phones to another service provider. The revision is to ensure alignment with National Privacy Principles and the NSW and Victorian legislation on Fair Trading and Door to Door sales.

ACIF chief executive officer, Anne Hurley, encouraged members of the public to review the draft rules before they were finalised.

ғACIF has an unwavering commitment to ensure that all participants have the opportunity to voice their opinions regarding new codes and standards. These draft rules have been revised to make mobile phone usage more user-friendly and increase customer protection from unauthorised phone service transferrals, Hurley said.

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