SingTel owned IT services provider, Alphawest Services, has won a deal to provide Victoria's largest regional passenger transport operator, V/Line, a range of IT managed services across Melbourne and regional Victoria.

V/Line operates over 1,248 rail services across 81 railway stations and 592 coach services every week across regional Victoria, while having a requirement to operate 96% of services as scheduled.

Alphawest will provide V/Line with continuous 24x7 monitoring and management of its core IT infrastructure, full service desk facilities, daily on-site support personnel, desk-side services, backup and disaster recovery services a perfect fit with its established best practice methodologies and IT Infrastructure Library (ITIL).

Alphawest֒s Chief Executive Officer, Garry Henley said, Being selected by V/Line is another example of how our innovation and flexible approach is delivering real business value to the Victorian Government, its agencies and other clients Australia-wide.

ӓFollowing recent Managed Services wins, this selection by V/Line confirms our approach has the breadth of technical support capabilities and commercial flexibility to support discerning clients.

The multi-year deal with V/Line follows a win with fellow Victorian transport service provider Connex Melbourne, whereby Alphawest will deliver a range of IT Services within a similar operational environment.

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