| ACMA tightens customer credit rules for telco service providers |
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| Written by Stuart Corner | |
| Thursday, 20 April 2006 | |
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The revised code includes new comprehensive financial hardship programs that, according to the ACMA, are designed to assist customers experiencing difficulties with paying their bills. Service providers must also offer tools such as call barring, caps on expenditure, download limits and pre-paid services to help customers manage their spending to avoid going into debt. The code, ACIF C541: Credit Management Industry Code, was developed by a committee comprised equally of consumer and industry representatives under the auspices of the Australian Communications Industry Forum. Registration of the code allows ACMA to issue directions to individual carriers and carriage service providers to comply with the code. Carriers and carriage service providers have six months to implement a number of improved practices. Consumers are able to take complaints about credit management issues to the Telecommunications Industry Ombudsman if they are not satisfied with the response of their provider.
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